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What do I do if I miss my coach? |
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| Our conditions
of carriage state that if you miss the coach you are booked
on, through no fault of National Express or Eurolines, and you do
not cancel your seat before the time of departure (longer on Eurolines
services) then the ticket is no longer valid and is not eligible
for a refund or amendment. However, at airports we do try to help as much as we can. Under normal circumstances we will try to accommodate you on a later departure, subject to seats being available. But we are under no obligation to do this. Our advice when booking is always to book on a service slightly later. Then, if your plane arrives on time or early, and you are in time to catch an earlier coach, we will be happy for you to travel on an earlier departure - subject, always, to seats being available. Please note that our standard amendment fee on domestic bookings of £1.50 per ticket may be charged by the agent/office making the amendment at their discretion. |
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